Noticeboard

Online access:- New NHS app to book appointments, order repeat medications, view your records, for more information please go to : www.nhs.uk/nhsapp

Our Practice list for REGISTRATIONS is currently open, we have a female GP and one male GP. Please click on the link NEW PATIENTS above to register.

If you require help or advice when we are closed, please still ring the surgery number and you will be transferred to our Out of hours provider who will help you get the correct treatment or advice. You can also dial 111 or attend the Urgent Care Centre (prev known as Walk in Centre) on London Road.

REMEMBER A&E is not for minor ailments but for EMERGENCIES ONLY.

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

DATA SHARING – DR JADOON & DR MIR’S PRACTICE 

The practice will not share personal identifiable data and or other confidential data about patients to support the planning of NHS and social care services, without seeking explicit patient consent to do this.

However, the Practice may share data about patients in a non-personal format (either anonymised* or psuedonymised) in order to support the planning of NHS and social care services. This data will only be used for health and social planning purposes and not for any other purposes (such as commercial, insurance or marketing purposes) Sharing of such data will be managed in accordance to a formal sharing arrangement and under tight Information Governance controls.

*Anonymisation: is the process of rendering data into a form which does not identify individuals or makes the risk of re-identification sufficiently low in a particular context that does not constitute personal data.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Consent 

Consent must be voluntary and informed if it is to be deemed valid, whilst the person consenting must have the capacity to do so. Clinicians must respect the decision of an adult who has the capacity to make a voluntary and informed decision, regardless of the consequences.  If, however, an adult does not have capacity, clinicians can administer treatment if it is in the best interest of the patient. In such instances, clinicians should seek guidance from the patient’s relatives or friends. 

Click Here to view the policy

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.                  Alternatively if you do not want to complain directly to Meadows Health Centre you can contact NHS England : Telephone 03003 112233, email contactus@nhs.net or in writing: NHS England, PO Box 16738, Redditch, B97 9PT. In British Sign Language (BSL) patients can talk to NHS England via a video call to a BSL interpreter

 

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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